Yili Njindiwan

(Carry You All)

Case Management & Client Services

Yili Njindiwan

The Case Management team at Waminda provides support and advocacy both internally and externally for Aboriginal families who are facing a range of challenges in their lives. These challenges are often the result of grief and loss, homelessness, domestic and family violence, alcohol and substance use and social and emotional wellbeing.

The team combine specialist skills and a collaborative approach whereby each case worker is able to offer expertise in a particular area, i.e. drug and alcohol or social and emotional wellbeing or justice health and as required work together with other case workers, clinic staff, healing and wellbeing practitioners to ensure the delivery of a holistic, seamless and wrap around support for women and their families.

The Case Management team work from a strengths-based approach that aims to support the social and emotional wellbeing of our families in a culturally safe way.


Please self-isolate if you have any symptoms of COVID-19, including a sore throat, coughing or sneezing, or flu-like symptoms. Call our reception to make a telehealth appointment with one of our doctors.

Intake Services

Intake is the first point of contact for the service that provides immediate and crisis support. Waminda intake is available for all Aboriginal Women or women with Aboriginal children who present to Waminda needing support with internal and external support referrals. Intake gathers more information that can support the client further with their current situation.

If you need to contact Yili Njindiwan, please contact Waminda and ask to speak to our intake officer. 

Child & Parenting Support Services (CAPS)

CAPS supports women and their Aboriginal children when addressing challanges that may be impacting on their parenting, focussing on early intervention and prevention. To access this service families need to have Aboriginal or Torres Strait Islander children between the ages of 0-12 in their care, or be pregnant with an Aboriginal or Torres Strait Islander child, while currently living within the Shoalhaven reigion.

Service includes home visits, one-on-one Parenting Programs, practical parenting skills, liaising with other services such as DCJ, providing court support and referrals. Families working with DCJ that are identified as ROSH are also eligible for this program, however this is not a requirement as non-ROSH families are also eligible.

Aboriginal Family Health/Domestic Violence

Aboriginal Family Health provides high quality holistic support advocacy and case management to women and their families that are victims of Family and or Domestic Violence. We work with women and their families, walk along side of them, assist and support in their journey by providing practical case management, court support, education, information referral services, working with in a strengths based  framework. The Aboriginal Family Health /  Domestic & Family Violence Case Worker will also incorporate a cultural, ,spiritual and family context within which families live.

Staying Home / Leaving Violence (SHLV)

SHLV is a free service that helps women and their children escape violent DF relationships while staying safely in their homes. SHLV is available to all women in the community, and can provide police support, legal advocacy, safety planning and security upgrades to their homes, and referrals to counselling and other services. SHLV will also offer ongoing support to help women continue their day to day lives, achieving future goals.

Please note, this service is for Koori and non Koori women.

Ulladulla Domestic Violence Intervention Service (UDVIS)

Domestic violence support based in the Ulladulla office. Clients can still be in a relationship with person that uses violence. Supports include; Information and guidance with AVO’S, liaising with police, advocacy and referrals with external services, as well as education on court processes, safety planning and relationship cycles.

Please note, this service is for Koori and non Koori women.

Drug & Alcohol Support

D&A Support provides holistic case management, advocacy and support to women and their families in strengths-based framework. Our services includes information, referrals liaison and advocacy to assist women and their children to the appropriate services.We also support clients with access to detox and rehabilitation services and clients transitioning back into community.

We can provide court support to women who are faced with legal issues,  as well as liaising and networking with external services to provide a cultural safe space for clients/families. We also complete case plans, risk assessments and safety management plans. We provide ongoing support for woman and their families to achieve their goals.

Justice Health Support

Justice Health supports women who come into contact with the Criminal Justice system. We support both in Community and at four correctional centres including Emu Plains, Dillwynia and Silverwater. Works in partnership with NSW Justice Health & Forensic Mental Health Network.

Social & Emotional Wellbeing (SEWB)

SEWB provides high quality holistic support and case management to women and their Aboriginal families with varying and complex needs. These needs may include, but not limited to social and emotional wellbeing, alcohol and other drug misuse, domestic/family violence, sexual assault, and co-morbidity.

SEWB advocates and refers clients and families to services as needs are identified including housing, health, employment, education, justice, mental health, detox, and rehabilitation services, either in-patient or outpatient services. We provide support to Women with identified Mental Health concerns using a Strengths based approach within a holistic model of care, and provide ongoing support to Women and their families to achieve their goals.

Family Support Services

Family Support Services provide practical case management to women and their children living or affected by violence, and increase their wellbeing with access to appropriate services in a holistic, strengths based case management framework. We support families gain access to educational facilities, including transition to early education centres, primary, high schools alternate educational facilities.

Case Management FAQ’s

What Does A Case Worker Do?

A case worker supports individuals or families  during difficult situations or stages in their lives. Case workers walk alongside clients to help them achieve their goals. The support may include completing a case plan, advocating with other services, home visit and transports.

How Do I Get A Case Worker?

If you are not currently a client, you may be able to become a client by calling Waminda and asking to speak with the intake worker and arranging to complete an Intake with a case worker. Or you can speak to one of our staff members in our case   management team for advice.

Our staff will be able to provide information on different types of case management support and can refer on your behalf with your consent or will be able point you in the right direction. If you do not wish to be identified and are only seeking information on supports, we will assist you to the best of our abilities with the information you provide us.

Does Waminda Have Financial Support ?

Generally Waminda does not provide financial support and we usually refer externally to local services that may be able to support for specific needs ie food vouchers, electricity vouchers.  

There are some exceptions to this, such as Funeral financial contribution or the Drug and Alcohol Brokerage which supports clients on their journey in addressing Drug and Alcohol matters.

Does Waminda Provide Transport?

If you are attending a Waminda clinical appointment and require transport please ask for transport at the time of booking if you are going to need it. This also applies for appointments that Waminda referred you to ie a specialist appointment. Several programs within Waminda provide transport for their program.

However you will need to confirm if transport is available when you book your appointment with them or it may be part of your case management plan, speak to your worker about this.

Transport is not available to do shopping, visit people, attend appointments outside of Waminda (unless referred to by Waminda).

Does Waminda Have Housing?

Waminda does not have houses, although Waminda does provide support and advocacy for families and individuals to complete their paperwork to access stable housing as well helping you to apply for temporary or emergency accommodation.

Contact Yili Njindiwan

3A & 3B Nowra Lane, Nowra NSW 2541

Program operating hours are between
9:00am – 4:30pm Monday – Friday.

For more information, including appointment times and transport availability, please call;

Waminda Reception: (02) 4421 7400

Free Call: 1800 997 330

Case Management Flyer

Prevent The Spread

Please click here to find out more information about COVID-19 and how it has affected Waminda services. Please self-isolate if you have any symptoms of COVID-19, including a sore throat, coughing or sneezing, or flu-like symptoms. Call our reception to make a telehealth appointment with one of our doctors.

Our practice has an appointment booking system for all consultations, we can accommodate walk in consultations with the clinical team, but it is encouraged to make a booked appointment. On arrival you will be triaged by an Aboriginal health worker prior to seeing the Doctor. If you are unable to attend face to face due to symptoms, we have the option of a telehealth appointment.