Contact and Client Information
Contact Information, Client/Patient Information, Feedback,
Policies & Procedures
Contact Us
Call us:
Free Call: 1800 997 330
Open: Mon to Fri: 9:00 am – 4:30 pm
Tel: (02) 4421 7400 / Fax: (02) 4421 5004
Email: administration@waminda.org.au
After Hours Care / In Case Of Emergency:
CALL / GO TO SHOALHAVEN DISTRICT MEMORIAL HOSPITAL: 4423 9500
(ACCIDENT & EMERGENCY DEPARTMENT ‘CASUALTY’)
SCENIC DRIVE, NOWRA, NSW 2541
OR CALL EMERGENCY SERVICES: 000
Yila Murnawar Durung Gunyah
Health & Wellbeing Centre
79 Plunkett Street
Nowra, 2541
Minga Bunaan Gunyah
Clinic Services & Nabu
122 Kinghorne Street
Nowra, 2541
Nabu Gunyah
Case Management Services
3A & 3B Nowra Lane
Nowra, 2541
Mulligah Gunyah
Case Management & Counselling Services
46 Baan Baan Street
Dapto, 2530
Kareela Ngura
Traditional Garden
5 Nobblers Lane
Terara NSW 2540
Buyunga Gunyah
Case Management & Counselling Services
Shop 21, The Plaza
107 – 109 Princess Highway
Ulladulla 2359
Client/Patient Information
FEES
Most services are free or bulk billed. Waminda has subsidised the fees for allied health services. Practitioners will always let you know in advance if there are any costs associated with their services or other services, they are referring you to.
CRITERIA
- You are of Aboriginal or Torres Strait Islander descent
- Your children are of Aboriginal or Torres Strait Islander descent
- Your partner is of Aboriginal or Torres Strait Islander descent
REFUSAL OF TREATMENT
Waminda reserves the right to refuse service to any client/patient for any of the following.
- Physical Violence
- Verbal Aggressiveness Or Abusiveness
- Threatening Behaviour
- Being Under The Influence Of Drugs/Alcohol
- Manipulation Of GP Services (S8 Drugs)
- Conflict Of Interest
- Ethical Dilemma
Though in the event of a medical emergency we must treat you.
Self-Determination of Identity
Waminda recognises that our Culture is Respect, respect for everyone, including respect for the individual’s decision about how they identify their gender. Waminda acknowledges the role of colonisation in assigning “western norms” to the self-determined identity of an individual’s gender. This does not reflect the Aboriginal ways of Being, Knowing and Doing. Waminda respects the journey of every individual and understands that their life journey cannot be defined by a single term.
Your Rights & Responsibilities
Your Right To Access Personal Health Information
Clients/Patients have the right to access and/or obtain a copy of any personal information kept about them by our service. However, this information is still the property of Waminda.
Your Rights
- Confidentiality of all records (except as provided by law), and all communications between you and the staff of Waminda
- To understand what information is held by Waminda and how it is stored
- You have the option to view confidential information
- To recieve an individual service tailored to your needs
- Referral to other health and welfare services
- To seek a second opinion about your medical condition
Your Responsibilities
As a client of Waminda we would like you to:
- Be informed about services offered by Waminda
- Keep appointments or inform us if unable to attend
- Be responsible for your own decisions whilst being assisted by Waminda staff
- Not interfering with well-being or rights of other clients
- If you are not 100% satisfied, let us know
- Provide us with feedback
Feedback/Suggestions/Complaints Process
- If you are unhappy with the service you have recieved from Waminda, you can write a complaint and send it to:
The CELT, Waminda, PO Box 978, Nowra, NSW 2541
Or place a suggestion in the suggestion box. - When a client indicates they would like to make a complaint, they will be asked if they would like you complete a Complaint Form, and/or a Witness Statement form.
- Members of the public may notify the Australian Health Practitioner Regulation Agency (AHPRA) about conduct or performance of a health practitioner (or student).
- We welcome constructive feedback. You can also complete a feedback form and send it into The Quality Officer, PO Box 978, Nowra, 2541, or hand it in to any Waminda worker to give to the Quality Officer.
- Should you remain unsatisfied, you have the right to direct complaints to:
NEW SOUTH WALES HEALTH SERVICES COMMISSION –
TEL: 1800 043 159 (TOLL FREE)