Contact and Client Information

Contact Information, Client/Patient Information, Feedback,
Policies & Procedures

Contact Us

Call us:
Free Call: 1800 997 330

Open: Mon to Fri: 9:00 am – 4:30 pm
Tel: (02) 4421 7400 / Fax: (02) 4421 5004
Email: administration@waminda.org.au

After Hours Care / In Case Of Emergency:

CALL / GO TO SHOALHAVEN DISTRICT MEMORIAL HOSPITAL: 4421 3111
(ACCIDENT & EMERGENCY DEPARTMENT ‘CASUALTY’)
SCENIC DRIVE, NOWRA, NSW 2541
OR CALL EMERGENCY SERVICES: 000

Yila Murnawar Durung Gunyah

Health & Wellbeing Centre

79 Plunkett Street
Nowra, 2541

1800 997 330

Minga Bunaan Gunyah

Clinic Services

122 Kinghorne Street
Nowra, 2541

1800 997 330

Nabu Gunyah

Case Management & Counselling Services

3A & 3B Nowra Lane
Nowra, 2541

1800 997 330

Waratah Gunyah

Case Management & Counselling Services

Unit 3, 138 Junction Street
Nowra, 2541

1800 997 330

Kareela Ngura

Traditional Garden

5 Nobblers Lane
Terara NSW 2540

1800 997 330

Buyunga Gunyah

Case Management & Counselling Services

Shop 21, The Plaza
107 – 109 Princess Highway
Ulladulla 2359

1800 997 330
02 4413 2579

Client/Patient Information

FEES

Our dual accredited organization provides FREE & BULKBILLING services for all women and their Aboriginal families of all ages.

CRITERIA

  • You are of Aboriginal or Torres Strait Islander descent
  • Your children are of Aboriginal or Torres Strait Islander descent
  • Your partner is of Aboriginal or Torres Strait Islander descent

REFUSAL OF TREATMENT

Waminda reserves the right to refuse service to any client/patient for any of the following.

  • Physical Violence
  • Verbal Aggressiveness Or Abusiveness
  • Threatening Behaviour
  • Being Under The Influence Of Drugs/Alcohol
  • Manipulation Of GP Services (S8 Drugs)
  • Conflict Of Interest
  • Ethical Dilemma

Though in the event of a medical emergency we must treat you.

Your Rights & Responsibilities

Your Right To Access Personal Health Information

Clients/Patients have the right to access and/or obtain a copy of any personal information kept about them by our service. However, this information is still the property of Waminda.

Your Rights
  • Confidentiality of all records (except as provided by law), and all communications between you and the staff of Waminda
  • To understand what information is held by Waminda and how it is stored
  • You have the option to view confidential information
  • To recieve an individual service tailored to your needs
  • Referral to other health and welfare services
  • To seek a second opinion about your medical condition
Your Responsibilities

As a client of Waminda we would like you to:

  • Be informed about services offered by Waminda
  • Keep appointments or inform us if unable to attend
  • Be responsible for your own decisions whilst being assissted by Waminda staff
  • Not interfering with well-being or rights of other clients
  • If you are not 100% satisfied, let us know
  • Provide us with feedback

Feedback/Suggestions/Complaints Process

  • If you are unhappy with the service you have recieved from Waminda, you can write a complaint and send it to:
    The CEO, Waminda, PO Box 978, Nowra, NSW 2541
    Or place a suggestion in the suggestion box.
  • When a client indicates they would like to make a complaint, they will be asked if they would like you complete a Client/Patient Complaint Form, and/or a Witness Statement form.
  • Members of the public may notify the Australian Health Practitioner regulation agency (AHPRA) about conduct, health or performance of a practitioner or the health of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA.
  • We welcome constructive feedback. Suggestion boxes are provided at all offices and boxes are checked once a month.
  • Should you remain unsatisfied, you have the right to direct complaints to:
    NEW SOUTH WALES HEALTH SERVICES COMMISSION –
    TEL: 1800 043 159 (TOLL FREE)

Prevent The Spread

Please click here to find out more information about COVID-19 and how it has affected Waminda services. Please self-isolate if you have any symptoms of COVID-19, including a sore throat, coughing or sneezing, or flu-like symptoms. Call our reception to make a telehealth appointment with one of our doctors.

Our practice has an appointment booking system for all consultations, we can accommodate walk in consultations with the clinical team, but it is encouraged to make a booked appointment. On arrival you will be triaged by an Aboriginal health worker prior to seeing the Doctor. If you are unable to attend face to face due to symptoms, we have the option of a telehealth appointment.